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FAQ
What are the recommended ages for the Kindercarry? TOP
The Kindercarry is designed to be used for children from birth to 3+ yrs/45 lbs. Refer to the question below for more info on sizes. What size Kindercarry should I get? TOP
Kindercarries come in 3 sizes- infant, standard, and toddler.
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Infant is suitable for newborn-9 mos, birth- 18 lbs.
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Standard is suitable for newborn- 2+yrs, birth- 45 lbs.
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Toddler is suitable for 15 mos-3+yrs, 20 lbs- 45 lbs.
These are not hard and fast rules, of course. You need to take into consideration your child and what your child likes. Does your child fall within the lower range on the toddler size, but like to ride arms out?? Then you probably want the standard. Does your child want a more narrow carrier and is still under a year? Then the infant size is for you. Do you want a carrier to keep? Then a standard may be good for you. For more information about measurements, please refer to the KC info link and the custom order link. How will my Kindercarry be shipped? TOP
All Kindercarry mei tais will be shipped via Priority Mail with insruance. U.S. shipping is a flat rate of $10; international shipping is $32. Please understand that I will not declare international packages as gifts or reduce the value- sorry, but it is mail fraud. How long will it take to get my Kindercarry? TOP
If your slot has come up on the list, generally the timeframe of completion is within 2-4 weeks of receipt of your print(s). This may vary a little, but you will receive a shipping notice from Paypal when I ship. When purchasing instocks, please allow 2 business days for me to ship out, and then the customary 2-3 days for domestic Priority shipping. International Priority shipping timeframes vary from country to country. Who will make my Kindecarry? TOP
ME! This is why I have a waitlist. I wish I could make a KC for everyone who wants one, but I am only one person. I do have some help on the straps, but that is it. ;) How do I launder my Kindercarry? TOP
It is recommended that you hand launder, drip dry your Kindercarry. Machine washing and/or machine drying may or may not result in shrinkage, bleeding, buckling of seams, and damage to your applique. If you MUST machine wash, please use a gentle wash on cold, with your KC in a pillowcase, and use Shout Color Catcher sheets if you have dark/bright straps with a lighter colored print. What kinds of fabrics are used? TOP
I currently only use 100% cotton canvas on the Kindercarry- 8 oz. brushed and organic 10 oz. duck. These are super sturdy fabrics! I use cotton prints for the panels. These can be of decorator weight or quilting weight. The padding and threads are polyester. What is the Return Policy? TOP
We do not accept returns for a refund, since our carriers are made to order. We do offer exchanges if you meet the conditions below. Please contact me if you are wishing to exchange and you have met these conditions.
Conditions for exchange:
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Exchange must be requested within 30 days of receipt of your carrier.
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Exchanges will only be accepted if the product has been grossly misrepresented or if there is a flaw in the product. Your carrier will then be replaced or fixed.
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Exchanges will only be accepted if the carrier is in brand new condition.
- Exchanges will only be accepted from sales that were generated from this website. If your carrier came from a distributor, Ebay, or an individual, you must take your complaint to those persons.
Returns will not be accepted if you decide you do not care for the product upon receipt and wish to try a different one, or if you change your mind about which fabric you chose. What is your policy on repairs? TOP
Our carriers are made to last. But, if you find that over time, your Kindercarry is in need of repair, please contact me via email and we will discuss options. I will always stand behind my work and will work to make every customer happy with their carrier. Satisfaction is guaranteed.
Please note: These carriers are made from fabric- fabric has limitations, and will not last forever. Fabric wear is to be expected with frequent use, and especially so if machine washed. What is your privacy policy? TOP
Kindercarry will NEVER sell your information to anyone, for any reason. Period. You may get follow up emails from me personally to see if you were satisfied with your purchase.
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